Last updated: 22nd September 2026
CA Property Group, C.A. PROPERTY GROUP PTY LTD (ABN 92 094 711 038 / ACN 094 711 038) , referred to as “CA Property Group”, “we”, “us” or “our”, respects the privacy of the people who interact with our business.
This Privacy Policy explains how we collect, hold, use and disclose personal information through our website and business communications, and how you may seek access to or correction of your information or raise a privacy concern.
Where the Privacy Act 1988 Commonwealth and the Australian Privacy Principles apply to us, we manage personal information in accordance with those requirements. This policy is intended to be clear, practical and relevant to the way our website and business operate.
1. Who this policy covers
This policy applies to people who visit or use our website, submit an enquiry, contact our team about a project or service, or otherwise communicate with CA Property Group in the course of our business.
2. Personal information we may collect
Depending on how you interact with us, we may collect:
- Your name, company or organisation, email address and telephone number.
- Information you provide about a project, property, service requirement or other enquiry.
- Records of correspondence, calls, meetings and other communications with us.
- Information reasonably required to manage an existing or prospective client, consultant, supplier or other business relationship.
- Limited technical information associated with your use of the website or submission of a form, such as IP address, browser or device information, referring page, submission time and security logs, where collected by our website or technology providers.
Sensitive information.
We do not ask you to provide sensitive information through a general website contact form. Please do not include health information, government identifiers or other sensitive or confidential information unless it is genuinely necessary for your enquiry and appropriate to provide.
3. How we collect personal information
We generally collect personal information directly from you when you submit a website form, email or telephone us, meet with our team or otherwise communicate with us.
We may also receive information from a person authorised to act on your behalf, from professional or project contacts, or from publicly available sources where appropriate.
Limited technical information may be collected automatically where reasonably necessary to operate, administer and secure the website.
4. Why we collect, use and disclose personal information
We may collect, hold, use and disclose personal information where reasonably necessary to:
- Respond to enquiries and discuss potential or current projects.
- Provide, administer and improve our construction, refurbishment, project management and related services.
- Manage relationships with clients, consultants, contractors, suppliers and other business contacts.
- Operate, maintain and protect our website, email and business systems.
- Maintain appropriate business, insurance, project and legal records.
- Comply with applicable laws, regulations and contractual obligations.
- Establish, exercise or defend legal rights.
We do not use website enquiry details for unrelated direct marketing unless you have asked to receive it, have otherwise given appropriate permission, or the use is otherwise permitted by law.
If marketing functions are introduced to the website, the collection wording and this policy should be reviewed before launch.
5. Disclosure to service providers and other parties
We may disclose personal information to our personnel, professional advisers, contractors and service providers where reasonably required for the purposes described above, and to other parties where you have authorised the disclosure or where disclosure is required or authorised by law.
Our website, email, backup, security and business technology providers may process personal information on our behalf. Relevant service providers or systems: Microsoft 365 and Microsoft Outlook.
6. Overseas processing and disclosure
Some service providers may store or process personal information outside Australia. Before publication, CA Property Group should identify whether overseas processing or disclosure is likely and, where practicable, the countries in which relevant recipients or service providers are located.
Countries or overseas recipients, if applicable: Not confirmed.
7. Cookies and website data
The website may use cookies and similar technologies that are necessary for security, administration and basic website operation. A cookie is a small data file stored by your browser or device. Based on the current staging configuration, the website is not configured with Google Analytics, Google Tag Manager or advertising pixels.
Before any non-essential analytics, advertising or tracking technology is enabled, this Privacy Policy and the website cookie notice should be updated to identify the relevant technology, provider and purpose, and any required consent mechanism should be confirmed.
8. Storage, security and retention
We take reasonable administrative, organisational and technical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No internet transmission, website or electronic storage system can be guaranteed to be completely secure. We retain personal information only for as long as reasonably required for the purpose for which it was collected, our ongoing business relationship, legitimate business record-keeping, insurance or dispute requirements, and applicable legal obligations. When information is no longer reasonably required, we take reasonable steps to delete or de-identify it where appropriate.
Normal retention periods: 7 years for website enquiries and related records.
9. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before dealing with a request. In some circumstances, the law permits us to refuse or limit access or correction. Where required, we will explain the reason.
10. Privacy concerns and complaints
If you have a question or complaint about the way we handle personal information, please contact us using the details below. We will acknowledge and assess the matter and aim to respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner, or OAIC, at oaic.gov.au.
11. Contact
Privacy contact or role: Arthur Hadjiantonakis. Email: ca@capropertygroup.com.au Telephone: 03 9484 7377 Business address: 25 Reserve St, Preston VIC 3072.
12. Changes to this Privacy Policy
We may update this Privacy Policy as our services, technology, providers or legal obligations change. The current version will be published on this website and identified by the date shown at the top of the policy.